Terms of Use & Conditions

Terms and Conditions

Terms of use

The Website shop.biochem.gr is the online store of exhibition and distribution of products through the Internet of the Greek societe anonyme «BIOCHEM ARVANITIDIS S.A.», which is located in Kalochori, Thessaloniki, at the 8th km of the National Road Thessaloniki – Katerini, with Postal Code 57009, and Tax Identification Number: EL095211790 / Tax Office of Thessaloniki. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of BIOCHEMARVANITIDIS S.A., located at shop.biochem.gr.

Make sure you agree to the following terms and conditions because any transaction with us through the above website shop.biochem.gr is governed by the following terms and your transaction with us implies acceptance of these terms.

BIOCHEM Arvanitidis S.A. reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. BIOCHEM Arvanitidis S.A. undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that have already been placed.

Provided Information & Products

The Company BIOCHEM Arvanitidis S.A. is committed to the completeness and validity of the information provided on its website, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it has, and in terms of the accuracy of the information of BIOCHEM Arvanitidisi S.A., services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

Limitation of Liability

BIOCHEM Arvanitidis S.A. guarantees the timely information of final consumers about their unavailability. The online shop of the company BIOCHEM Arvanitidis S.A. is not responsible for any technical problems that may arise to users when attempting to access the Website and during it and are related to the operation or compatibility of their own infrastructure with the use of the Website. Also, BIOCHEM Arvanitidis S.A. has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

Intellectual Property Rights

The website shop.biochem.gr is its official website of the company BIOCHEM Arvanitidis S.A. All the content of the web pages, posted by BIOCHEM Arvanitidis S.A., including images, graphics, photographs, drawings, texts, services and products are the intellectual property of BIOCHEM Arvanitidis S.A. and are protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and insignia that represent BIOCHEM Arvanitidis S.A. and / or its online store and / or third parties contracted with them as well as their products or services, are the exclusive trademarks and distinctive features of BIOCHEM Arvanitidis S.A. or/and shop.biochem.gr and / or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and exposure on the websiteshop.biochem.gr should in no way be construed as a transfer or assignment of their license or right of use.

User Obligations

Users of the website shop.biochem.gr accept that they will not use them and its online store BIOCHEM Arvanitidis S.A. to post, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, or expresses empathy, racial, ethnic or other discrimination, may harm minors in any way, may not be transmitted in accordance with law or contractual or managerial relationships ( violates any patent, trademark, trade secret, copyright or other proprietary property, contains software viruses or any other code, file, or program designed to interrupt, cause damage, or destroy or obstruction of operation Any computer software or hardware, intentionally or unintentionally violating applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.

User Security

BIOCHEM Arvanitidis S.A. recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the online store of the companyBIOCHEM Arvanitidis S.A. is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information.
Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining the confidentiality and concealment of your login information by third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of BIOCHEM Arvanitidis S.A. is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation.

Controlled Access (firewall)

Access to the systems of BIOCHEM Αρβανιτίδης ΑΕ (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting, at the same time, access to systems and databases with confidential data and information of the company.

Confidentiality of Transactions

Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to BIOCHEM Arvanitidis SA is confidential and BIOCHEM Arvanitidis SA has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

BIOCHEM Arvanitidis SA does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority.

In the event that BIOCHEM Arvanitidis SA uses third parties to support its systems, it takes care to ensure confidentiality.

Of course you have the ability and you can request the deletion or correction of your data. For your own safety, you should also treat all information provided through the service as confidential and do not disclose any information to third parties.

Personal Data Protection

During your visit to the pages of shop.biochem.gr you may be asked to state your personal information about you (name, surname, email address, shipping address, etc.) as a rule to process your orders or to provide our services. Any personal information you provide anywhere on the pages and services of the websites shop.biochem.gr, are kept exclusively for reasons related to your transactions with us, the improvement of the services provided and the assurance of the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).

In any case, employees of the company BIOCHEM Αρβανιτίδης ΑΕ who have access to your personal data are specific and unauthorized access to your personal data is prohibited. We have taken all reasonable steps to secure your data.

For any question or suggestion or statement related to these issues please contact us using the special contact form provided at the link belowhttps://shop.biochem.gr/contact/.

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

Product Purchase

To facilitate your search, we have divided our products into main categories as well as subcategories.

BIOCHEM Arvanitidis SA makes every effort to provide high quality products and services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and effectiveness of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact us at 302310755200 or 302310537814 or via its e-mail form website.

After registering your order you will receive an automated e-mail which will state the details of your order. Once we receive your order, we will call you on the phone number you have stated in order to confirm the details of the order, to inform you about it, the payment methods, as well as the cost of transport and delivery to your headquarters. After processing your order, you will receive the second and confirmation e-mail with the products that will be sent to you. From this point the contract between us is concluded.

As your order progresses you will receive a series of automated emails, which will report the progress of the order. These messages refer to the following steps:

Waiting Order: We check the correctness of your order, contact you for confirmation and await payment, especially in case of bank transfer.

Processing Order: The order has been received, it has been confirmed and its payment has been confirmed. Preparing for shipment.

Order Completion: Your order has been delivered for shipment according to your choice.

In case there is a pending or error in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site.

There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to make sure that these e-mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and always in a time not exceeding thirty days from the conclusion of the contract. Exceptions are products with “Pre-ordered” and “Coming Soon” status, for which there is a separate delivery update.

Payment Μethods

a) Bank Transfer / Remittance

You can proceed with the payment of your order in the bank accounts of our company in the banks National Bank of Greece, Eurobank, Alpha Bank and Piraeus Bank.

b) With Cash upon receipt from our headquarters

Payment can be made in cash, as required by law.

c) Credit card

Temporarily only at our headquarters, soon and on our website.

d) Cash on delivery, payment upon receipt

You can pay the payment amount upon receipt of the product / products, by arrangement.

e) Via PayPal, Coming Soon

If you have a Paypal account you can pay the debt directly. Otherwise you can just use your card. By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order.

PayPal is the most well-known, secure and reliable intermediary for Online transactions. For questions and information about payments you can go here. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service. More information here.

Order Cancellation

Without limitation of the Withdrawal provisions of Article 9, the cancellation of the order can be done in the following cases: Before the order is completed, during the electronic order process you can “back” and remove the quantities of products from the your cart by clicking the “Remove” button. If the online order has been completed but the product has not been shipped yet, you can call 2310755200 & 2310537814 and a manager will cancel your order.

In any case, be aware that upon receipt of your order we will call you as soon as possible in order to confirm it and inform you about the availability at the moment, the options regarding the shipping method and the delivery cost at your headquarters . Before making any payment, please call us or email us with your request.

Right of Withdrawal

In case of purchases you make remotely (eg via the Internet), you can return a product and we will pay the price if you notify us in writing through our contact form or by calling 2310755200 & 2310537814 within 14 calendar days of receipt of the product by you or a third party you indicate. In case you order a batch of products, the deadline starts the moment you receive the last product of the batch. By exercising the withdrawal you are obliged to return to us the product in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to return to you any amounts you have paid us using the method of payment that you wish.

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and function of the goods.

In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping costs of the return of the product exceed the cost of universal postal service, they are not covered by BIOCHEM Arvanitidis SA and are charged to the customer.

You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law. Indicatively, you are not entitled to exercise withdrawal in some product categories, such as water filters that have been unsealed, for reasons of hygiene.

Informative Email / Newsletter

  1. The company periodically sends informative emails about offers and news.
  2. The company is not responsible if the newsletters are not delivered to their destination
  3. Newsletters can end up in the spam folder, so please check regularly that they are not stored there
  4. Put the shipping address of the shop.[at]biochem.gr box in your safe list
  5. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news sending system of BIOCHEM Arvanitidis SA, you can inform us using the contact form of the site or directly via the informative email
  6. We use a provider (3rd party company) for the identification (tracking) of the recipients of the newsletter. We do not provide 3rd party information about name, surname, home address, etc. information
  7. The information from our company is done only if you choose it and for as long as you wish. On the contrary, in case you have placed an order in our online store, using our site, we send automated information messages (email) about the progress of your order and the ability to register in the list of recipients. There is no way to deactivate updates on the progress of your order, the sending of which is a prerequisite for the correct completion of your order. We invite you to make sure that these e-mails can reach you and keep them throughout our transaction.

It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing transactions with our company, to inform us without delay.